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Complaints and feedback

Provide Feedback to Deaf Services

To find out more about our Feedback and Complaints process click here, or get in touch using the below details. 

 

By mail: You can download a Feedback form and mail it to our Moorooka Office, see below. 

Phone: (07) 3892 8500

Fax: (07) 3392 8511

Skype: Our Skype name is 'Deaf Services Reception'.

In person: At any of our offices, below. 

Email: feedback@deafservices.org.au

Head Office

Moorooka (on Yuggera Country)

915 Ipswich Road, Moorooka QLD 4105
View on google maps

PO Box 465, Moorooka QLD 4105
Email: dsq@deafservices.org.au
Phone: 07 3892 8500
Fax: 07 3892 8511
 

Interpreter Bookings

Auslan Connections
View on google maps

Auslan Connections

Phone:
1300 010 877
Email: qld@auslanconnections.com.au


For After Hours Emergency Bookings please contact our after-hours service on 0455 068 500

Regional offices

Cairns (on Gimuy Country)

37 Pease Street, Manoora QLD 4870
View on google maps

PO Box 94, Manunda Qld 4870

Phone: 07 4032 3033
Fax: 07 4032 2033
TTY: 07 4032 3033

Darwin (on Larrakia Country)

Harry Geise Building, Suite 2, 1 Willeroo Street Tiwi NT 0810
View on google maps

Phone: 07 3892 8549

SMS: 0417 164 679

Gold Coast (on Bundjalung Country)

Office 12, 155 Varsity Parade, Varsity Lakes QLD 4227
View on google maps

Phone: 0472 699 504 (SMS Only)

Mackay (on Yuwi Country)

LiveBetter Office 1/97 Victoria Street Mackay QLD 4740
View on google maps

Phone: 07 3892 8549

SMS: 0417 164 679

Maryborough (on Badtjala Country)

Kathleen Costello Centre, 26 Wilson Street, Maryborough QLD 4650
View on google maps

Phone: 07 4121 5222
Fax: 07 4121 4322
TTY: 07 4121 5222

Rockhampton (on Darumbal Country)

CTC Shaping Futures 38 Armstrong Street North Rockhampton QLD 4700
View on google maps

Phone: 07 4927 9409

Sunshine Coast (on Gubbi Gubbi Country)

8 Pikki Street, Maroochydore QLD 4558
View on google maps

P: 07 5452 9816

Townsville (on Bindal and Wulgurukaba Country)

Suite 3, Level 1, 313 Ross River Road, Aitkenvale, 4814
View on google maps

PO Box 1373, Aitkenvale, 4814

Phone: 07 3892 8549

SMS 0417 164 679

 

Hear for Kids

Yeerongpilly (on Yuggera Country)

Entry via School Road, Yeronga QLD 4870
View on google maps

PO Box 465, Moorooka QLD 4105

Phone: 07 3848 0080

Fax: 07 3848 3553

Taigum (on Yuggera Country)

266 Handford Road, Taigum QLD 4018
View on google maps

PO Box 465, Moorooka QLD 4105

Phone: 07 3848 0080

Fax: 07 3848 3553

Townsville (on Bindal and Wulgurukaba Country)

Suite 3, 313 Ross River Road Aitkenvale, 4814
View on google maps

PO Box 1373, Aitkenvale, 4814

Phone 07 3892 8549

SMS 0417 164 679

 

Deaf Lottery

Deaf Services Northside Office (on Turrbal Country)

467 Enoggera Road, Alderley QLD 4051

PO Box 3025, Stafford DC QLD 4053

Phone: 07 3361 1300 
Fax: 07 3892 8511
Toll Free: 1800 773 678

www.deaflottery.com.au

Emergency Contacts

Police, Fire and Ambulance

TTY: 106
SMS: 0423 677 767
Internet Relay: Make an internet relay call and ask for 000
VRShttp://relayservice.gov.au/making-a-call/video-relay/
Speak and Listen: 1300 555 727

Policelink

Non-urgent QLD Police SMS: 0437 131 444
Non-urgent Police-email: policelinkDS@police.qld.gov.au 
After Hours Emergency Interpreting: 0455 068 500

RACQ

Cairns, Townsville, Brisbane and Gold Coast

SMS: 0428 131 111

 

All other locations

SMS: 0427 131 111

Other avenues for feedback

NDIS Commission

If you have made a complaint about Deaf Services Queensland, but are not happy with the outcome, you can contact the NDIS Commissionhttps://www.ndiscommission.gov.au/about/complaints or call 1800 035 544.

Aged Care Feedback

If you have made a complaint to Deaf Services about our Ageing Well service, but are not happy with the result, you can contact the Aged Care Quality and Safety Commission.

Alternatively you can contact Aged and Disability Advocacy Australia (ADA).

 

RTO FEEDBACK

If you have made a complaint to Deaf Services' Registered Training Organisation (RTO) 'Access Training and Education', but are not happy with the outcome, you can contact the Australian Skills Quality Authority (ASQA).

 

Get in touch online

 

 

 

 

 

 

 

Privacy Collection Statement:

 

We respect your privacy and will keep your personal information securely and not allow it to be misused. For full details on how we handle your information, please see our Privacy Policy which can be found on our website or by emailing privacy@deafservices.org.au

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