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Important COVID-19 Auslan Update: FAQs

What is COVID-19?
COVID-19 (also called Coronavirus) is a virus that is spreading around the world. It
makes people sick with symptoms like a sore throat, cough, and fever. Most people
who get it just feel like they have a cold and can stay at home until they are well.
Some people become seriously ill and need to go to hospital. People who are older
or have other illnesses are at higher risk of being seriously sick and can die. 


What is the Deaf Society and Deaf Services doing about COVID-19? 
We are following the government’s advice. This means that we are: 

  • Still providing services
  • Moving some services to online only for the safety of our staff and our clients
  • Planning to make sure we have enough staff for important services
  • Telling staff who are sick to stay home until they are better

 

How can I get services from home? 
We can help you with lots of things online through Skype or Facetime. Just contact
us to make an appointment: 


Deaf Society
Email: info@deafsociety.com
SMS: 0427 741 420
Skype: deafsocietyofnsw
 
Deaf Services
Email: Community.access@deafservices.org.au
SMS:   Brisbane, Toowoomba, Sunshine Coast, & Wide Bay - 0438 408 074
            Rockhampton, Mackay, Townsville, Cairns, & Cape York – 0438 716 068
            Gold Coast - 0472 699 504
Skype:
            Community Access 1
            Community Access 2
            Community Access 3
Facetime:
            Brisbane & Regional Queensland – 0438 408 074
            Gold Coast - 0472 699 504
IMO:    Brisbane, Toowoomba, Sunshine Coast, & Wide Bay - 0438 408 074
            Rockhampton, Mackay, Townsville, Cairns, & Cape York – 0438 716 068
            Gold Coast - 0472 699 504
 
 
What if I don’t have a computer or the internet? 
If you or someone you know doesn’t have the technology or an internet connection,
talk to us and we will do what is possible to help set it up. It is important that
everyone can stay connected at this time. 

 
What if I get sick? 
Most people who get COVID-19 have a mild form of it and can recover at home. 
If you are sick, doctors, hospitals and ambulance services are there to help as
usual. 


If you think you might have COVID-19 and you need to visit your GP, call them first.
They will tell you what to do. You can also use the NRS to call Health Direct on 1800
022 222.


In Queensland you can also call If you are unwell you can use the NRS to contact 13
HEALTH (13 43 35 84) and talk with a medical professional who will provide you with
guidance about what to do.


If you think you might have COVID-19 and need to go to the hospital, call the
hospital first to tell them that you are coming. If it is urgent, you can call an
ambulance as usual. 


When you go to the doctor or hospital: 

  • If you have a mask, wear it to protect others. 
  • Stay at least 1.5 metres away from other people. 
  • Cover your coughs or sneezes with your elbow.


What should I do if I’m sick and have a Deaf Society or Deaf Services
booking?

Due to Government regulations some services and programs are no longer available
face-to-face. If you have a booking, please contact the Deaf Society or Deaf
Services for more information.


If you are sick, even just a little, and have a booking, please let us know. To stop
COVID-19 spreading, we are not providing non-essential services to people who
have cold or flu-like symptoms. Of course if the service is essential, we will find a
way to help! 


What can I do about COVID-19? 
To slow the spread of COVID-19, follow the government advice: 

 

Stay at home unless you need to go out for: 

  • shopping for food  
  • exercising outdoors, avoiding contact with other people  
  • going out for medical needs (doctor, pharmacist, hospital) 
  • providing care or support to another person
  • going to work if that is your company policy 

 

Wash your hands often with soap and water, especially before and after eating, and

  • after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • Self-isolate for 14 days if you have been overseas or are a close contact of a confirmed case of COVID-19.
  • When you go out, use  “social distancing”. 

 

OPTIONAL ADDITIONAL QUESTIONS 

 

What is social distancing? 
It is possible to have COVID-19 and give it to others without feeling sick. Social
distancing is a way to keep people safe in case you have COVID-19 and don’t know.
Social distancing means that you: 

  • stay at home unless it is absolutely necessary
  • keep 1.5 metres away from others
  • avoid physical greetings such as handshaking, hugs and kisses
  • use tap and pay instead of cash
  • travel at quiet times and avoid crowds
  • avoid public gatherings and at risk groups
  • practise good hygiene

 

I have lost work because of COVID-19. What can I do? 
The federal government has announced lots of extra payments and changes to the
rules so that people can get what they need. For example, there are special
payments to people with pensions, and there is additional money for people on
Newstart. There are lots of others as well. If you would like us to support you with
more information, please just contact us to make an appointment: 


Deaf Society
Email: info@deafsociety.com
SMS: 0427 741 420
Skype: deafsocietyofnsw
 
Deaf Services
Email: Community.access@deafservices.org.au
SMS:   Brisbane, Toowoomba, Sunshine Coast, & Wide Bay - 0438 408 074
            Rockhampton, Mackay, Townsville, Cairns, & Cape York – 0438 716 068
            Gold Coast - 0472 699 504
Skype: 
            Community Access 1
            Community Access 2
            Community Access 3
Facetime:
            Brisbane & Regional Queensland – 0438 408 074
            Gold Coast - 0472 699 504
IMO:    Brisbane, Toowoomba, Sunshine Coast, & Wide Bay - 0438 408 074
            Rockhampton, Mackay, Townsville, Cairns, & Cape York – 0438 716 068
            Gold Coast - 0472 699 504

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