COVID-19: What you need to know

OUR COVID-19 Update

How we are keeping our customers and staff safe in the COVID-19 pandemic.

During the COVID-19 pandemic Deaf Services and the Deaf Society are taking additional steps to make sure everyone can stay healthy and safe when we are providing services.

What the Deaf Society / Deaf Services is doing

Deaf Services and the Deaf Society has taken a range of steps to manage the risks of exposure to COVID-19, and to keep our staff, offices and customers safe.

We have implemented a COVID Safe Plan and practices including;

  • Our staff will remain working from home in all possible situations
  • We are ensuring good hygiene practices such as regular hand washing / sanitising in our office spaces and when working with clients
  • We are following physical distancing guidelines and using PPE in appropriate situations
  • We have implemented new. regular communications with staff on COVID Safe practices including notifying us if they or a member of their household is unwell so we can manage the risks to the health and safety of our staff and customers.

These changes will mean you may continue to receive your services from us in a slightly different way. This may include moving certain services, or your interactions with our office staff online. We ask you to please be patient and considerate of these changes for the time being.


What you can do

It is important to us to be able to continue to provide our regular service to you and your family at this time. 

Our clients must inform us in advance if you or anyone in your household is unwell, or self-isolating because they are at risk of becoming unwell with COVID-19.

Unfortunately, due to strict public health requirements we will be unable to attend your appointment if you or anyone in your household is unwell or in self-isolation. We will of course treat this information in strict confidence and will be happy to provide online services or reschedule your appointment for another time.

If a Deaf Society/ Deaf Services staff member arrives at an appointment and attendees have COVID-19 like symptoms or physical distancing guidelines are not being followed, they will not be allowed to stay. You will still be charged for this booking.

If you are still attending a Deaf Services or Deaf Society office please help us to manage the risks to the health and safety of our staff by cooperating with the measures we have outlined above. Do the same things for us that you are doing to keep your own family and friends healthy and well.

This includes frequent handwashing, covering your nose and mouth when you need to cough or sneeze with the crook of your arm or clean tissue and observing rules for physical distancing. More information can be found on the Department of Health website:

More information

Regular updates on COVID-19 can be found on our Facebook page here
You can find more information in the resources below:


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