The Deaf Services' Management Team

The Deaf Services management team represent the breath of the organisations service arms, as well as the corporate services teams and the Deaf Lottery.

Brett Casey
Chief Executive Officer

Brett has been the Chief Executive Officer of Deaf Services since 2010. Prior to this appointment, Brett worked as General Manager overseeing the operational management of the organisation. Brett has been integral to the strategic and operational direction of the organisation. From 2011-2014 Brett was appointed as the Independent Chair for the Queensland Disability Advisory Council providing strategic and policy advice to the Minister of Disabilities in Queensland. In 2013, Brett travelled to Geneva as part of the NGO parallel group to represent people with disabilities from Australia at the United Nations. Brett holds a Bachelor of Laws LLB, a Bachelor of Arts and is admitted to the Supreme Court of Queensland as a lawyer.

Craig McDonald
Chief Operating Officer
Craig currently holds the role of Chief Operating Officer and is responsible for overseeing all services and corporate functions across Deaf Services’ 12 sites. Craig has assisted Deaf Services to grow and diversify income streams, whilst expanding the quality and breadth of services on offer.  Prior to his role at Deaf Services, Craig has worked within Life Sciences in a commercial context, leading, negotiating and executing in excess of $176M of commercial transactions including 3 new startup companies.  Craig holds degrees in Molecular Biosciences (B. Sc., QUT) Research Honors in In Vitro Fertilization (QUT) and an MBA (University of Queensland).

Nicole Byerley              Manager, Finance
Nicole joined Deaf Services in April 2013 bringing 20 years’ experience in various roles within the accounting and finance field.  She spent 18 years in the manufacturing sector for a large multinational company.  During this time she completed Internal Audit training and was responsible for the implementation of a new ERP system. Nicole has held other positions within the finance sector including Accounting Assistant, Management Accountant and Product Group Controller. Nicole holds a Bachelor of Commerce (Accounting and Finance).

Michelle Crozier 
NDIS Project Manager
Michelle leads the NDIS implementation at Deaf Services, which includes overseeing projects that link with the NDIS such as the Auslan Virtual Services Hub.  Michelle came to Deaf Services in 2016 with over 20 years’ experience in service management in the disability and community services sector, academic research, consultancy and project management, as well as lived experience as a parent of children with unique needs at the hands of different service systems (e.g. health and education). “My calling is to work with people who are curious about each other and changing the way things currently get done in organisations and the world”.

Alex Fisher
Head of Sales
Alex started at Deaf Services in 2016 as the Marketing & Communications Manager before transitioning to the Marketing Strategist role in 2017. Her focus is on the strategic positioning of the Education, Community Engagement & Development and Early Intervention services among key stakeholders. She has previously held account management roles in various advertising and marketing agencies working with a diverse range of clients as well as local, state and federal Governments. Alex lived and worked in London and travelled extensively in Asia before heading home in 2016 to begin her career in the non-profit sector. Alex has a Bachelor of Health Science and has recently completed a post graduate qualification in Business majoring in Strategic Marketing.

Jim Gordon                  Manager, IT & Security
Jim currently holds the role as IT Manager at Deaf Services since 2005. Prior to this he worked in various managerial roles at Deaf Services including the former employment service, Sign On Employment, and Community Services. He is a long term employee at Deaf Services Queensland and one amongst a few IT Managers in Australia who is also fluent in Auslan. Prior to joining the Deaf Sector Jim has worked in both Government, and the Private Sector. Jim has academic qualifications in the area of Humanities that includes graduate and post graduate qualifications in Psychology, and the Social Sciences. A career shift some years ago necessitated University qualifications in Information Technology and has participated in numerous industry IT courses and certification as a Project Manager.

Ian Harvey Ross
Head of Marketing
Ian has worked with Deaf Services for four years in a range of senior marketing roles. As Head of Marketing he is responsible for the leadership, management and delivery of the organisation’s brand management, marketing and communications functions. Prior to his time with Deaf Services Ian held political advocacy roles with the Property Council of Australia as well as freelance writing, digital marketing and content creation positions. Ian holds a Bachelor of Fine Arts (Creative Writing Production / Journalism), as well as post graduate qualifications in Business (PR / Economics).

Rachel Lai                  Manager, commUNITY
Rachel Lai has worked as the Manager for Community Services since 2018 after previously holding the role of Manager, Service Design & Growth and Manager, Language Services. Prior to joining Deaf Services, Rachel worked as a Director within Queensland Health and oversaw a portfolio of large scale ICT and business transformation programs. Rachel holds professional industry qualifications and a Master in Project Management from Charles Sturt University. In addition, Rachel is a certified Auslan Interpreter and a member of the Australian Sign Language Interpreter’s Association (ASLIA) and a CODA (Child of Deaf Adults).

Kristen Mason          Manager, Lifestyle Support Services
Kristen started as LSS Team Leader and progressed into the management role in 2015. As a Deaf individual, Kristen has intimate knowledge of the issues the Deaf community faces. Kristen holds a Bachelor in Socio-culture Anthropology. Prior to working with Deaf Services Kristen worked in accounting and finances, as Deaf community advocate, and sign language instructor. As one of the Deaf managers at Deaf Services, Kristen works tirelessly to ensure individuals living with additional disabilities experience an inclusive and empowered lifestyle.

Jen McKee
Manager, Hear for Kids
Jen has held the role of Manager, Hear for Kids (formerly Hearing Impaired Children’s Therapies) since January 2014. She was part of the team that negotiated the merge with Deaf Services, and managed the subsequent organisational change for the Hear for Kids team. Prior to her role at Deaf Services Jen worked for many years as a technical writer for various IT security companies. She holds a Bachelor of Arts and is a qualified English as a Second Language Teacher. In her role as Hear for Kids Manager she leads a team of 28 dedicated speech language pathologists, occupational therapists, physiotherapist, teachers of the Deaf and a psychologist.

Terrianne Redman
Manager, Human Resource and Administration
Terrianne joined Deaf Services in March 2017 in her current role, where she is responsible for overseeing the operational and strategic management of the full range of human resources functions for the organisation, as well as quality and risk management and some administration functions.  Terrianne has over 25 years’ experience in human resources and industrial relations roles across a variety of industries in the Not-for-Profit, Public and Commercial Sectors.  Terrianne holds a Graduate Certificate in Human Resource Management and a Master of Industrial Relations.  She also holds the position of Treasurer on the Management Committee of the Industrial Relations Society of Queensland.

Michelle Stark                Manager, Education
Michelle holds the role as the Education Manager since 2014. Prior to this role, she had been involved with a number of projects including the successful tender submission for the delivery of Auslan Short Course classes (ASC) with DETE, developing training in relation to Natural Disaster Interpreting and with curriculum development for the Auslan Community Classes.  Michelle is a qualified teacher of the Deaf and NAATI Accredited Professional Auslan Interpreter.  She has worked across all stages of education from the early years right through to tertiary level, in both the public and private sector. Michelle holds a Bachelor of Teaching, a Graduate Certificate in Applied Linguistics (Literacy) and a Master of Arts (Deafness and Communication) and has a particular interest in language, learning and literacy.

Dr Leena Vourinen
Manager, Ageing Well
Leena Vuorinen holds the role of an Aged Care Manager. In this role, Leena has set up Ageing Well services for Deaf seniors across Queensland. She has worked in service development and reform readiness, quality and continuous improvement, policy development, information, training and education, case coordination and care management in aged and community care sectors. Leena’s passion lies in high quality care and services for older adults, who need support in their independence, quality of life, wellbeing and social participation. Leena holds a PhD of Social Sciences and a Masters of Social Sciences from the University of Helsinki, Finland, both of which focus on social gerontological matters. Her research interests include ageing in various settings; formal and informal care; the quality of life and lifestyles among older adults; and the social problems that vulnerable older people may face in society today
Pauline Tanzer
Manager, Language Services
Pauline Tanzer has worked at Deaf Services for 17 years in a variety of roles. As Language Services Manager, she spends her time leading the Auslan Connections team and mentoring new interpreters. Pauline is a NAATI Certified Interpreter who has been interpreting for 27 years and has strong connections in the Deaf community. Her experience allows her to deliver services and meet deadlines that always meet the highest standards.
Rochelle Caron
Company Secretary
Rochelle Caron is a Qualified Governence Professional specialising in nonprofits, bringing proven experience in risk management, financial governance and legal compliance through her work as Company Secretary at Multicultural Communities Council Gold Coast, Simply Caring Australia and Ampilatwatja Health Centre Aboriginal Corporation.