The Deaf Services' Management Team

The Deaf Services management team represents the breadth of the organisation's service arms, as well as the corporate services teams and the Deaf Lottery.



Brett Casey
Chief Executive Officer

Brett has been the Chief Executive Officer of Deaf Services since 2010. Prior to this appointment, Brett worked as General Manager overseeing the operational management of the organisation. Brett has been integral to the strategic and operational direction of the organisation. From 2011-2014 Brett was appointed as the Independent Chair for the Queensland Disability Advisory Council providing strategic and policy advice to the Minister of Disabilities in Queensland. In 2013, Brett travelled to Geneva as part of the NGO parallel group to represent people with disabilities from Australia at the United Nations. Brett holds a Bachelor of Laws LLB, a Bachelor of Arts and is admitted to the Supreme Court of Queensland as a lawyer.

Craig McDonald
Chief Operating Officer
Craig currently holds the role of Chief Operating Officer and is responsible for overseeing all services and corporate functions across Deaf Services’ 12 sites. Craig has assisted Deaf Services to grow and diversify income streams, whilst expanding the quality and breadth of services on offer.  Prior to his role at Deaf Services, Craig has worked within Life Sciences in a commercial context, leading, negotiating and executing in excess of $176M of commercial transactions including 3 new startup companies.  Craig holds degrees in Molecular Biosciences (B. Sc., QUT) Research Honors in In Vitro Fertilization (QUT) and an MBA (University of Queensland).

Sarah Page
Chief Financial Officer
Sarah joined Deaf Services in early 2021 as the Chief Finance Officer (CFO). This role is responsible for providing leadership, direction and management of the organisation’s financial and IT strategies and includes providing strategic recommendations to the CEO and members of the Executive team to inform decision making and support strong organisational performance and growth. Sarah has a wealth of experience in both the commercial and community services sectors most recently as Chief Financial Officer and Company Secretary in a large State based not-for-profit. Prior to joining Deaf Services and the Deaf Society, Sarah's senior leadership roles have focused on the organisational financial health and sustainability, and driving the organisation's commercial success. Sarah enjoys developing and coaching teams and is driven by the integration of both corporate strategic success and people’s achievements.
Isabelle Guaran
Chief People and Culture Officer
Isabelle joined Our DS in early 2021 as Chief People and Culture Officer and is responsible for supporting the people, safety, risk and administration functions. This includes continuing to foster a culture and workplace where people can do their best work to support our community. Belle has over 10 years' experience in employee relations and human resources, most recently as HR director in a national community services organisation. Prior to joining Deaf Services and the Deaf Society, Belle has worked in leadership roles in both the government and NFP sectors with a focus on major organisational change, commercial turnarounds, political advocacy and transitioning to an employee relations culture built on trust and transparency. Belle has been profoundly deaf since childhood and uses a cochlear implant. Belle believes in leading with vulnerability, compassion and courage and is passionate about Deaf Services and the Deaf Society being a place where people can bring their whole selves to work. 
Alex Fisher
Head of Sales
Alex joined Deaf Services in 2016 focused on improving the market positioning of the Education and Early Intervention services through execution of strategic marketing initiatives. Appointed to Head of Sales in 2019, Alex is responsible for leading the organisation’s sales functions which include the lottery arm, delivering against growth targets and achieving optimal outcomes for services. She has previously held account management roles in various advertising and marketing agencies working with a diverse range of private, non-profit and government clients. Alex has lived and worked in London and Asia before deciding to head home and further her career in the for-purpose sector. Alex has a Bachelor of Health Sciences, as well as postgraduate qualifications in Business and Strategic Marketing and is in the final stages of completing an MBA.
Andrew Wiltshire
Manager, Support Services
Andrew joined The Deaf Society in February 2011 and managed both the Employment Services and Community Services prior to the advent of the NDIS. After a six month hiatus in 2016, he returned as a Support Coordinator before taking on the role of Manager, Support Coordination in 2019. Part of the preparations for the merger on 1 October 2020, Andrew took on the management of the Family Support Service, Hearspace and Living Well teams. Andrew started his career in interior design in the UK, before returning to Australia and has been involved with various management committees and boards in the Deaf sector including roles in retail management, advocacy, community services, NDIS, employment, interpreting, translating, language consulting, and telecommunications. Having come from a large deaf family has brought Andrew a lifetime of experience with the deaf community and a deep understanding of its needs. Andrew is committed to ensuring that the services we provide to the community allows our clients to reach personal goals. 
Ian Harvey Ross
Head of Marketing
Ian has worked with Deaf Services for six years in a range of senior marketing roles. As Head of Marketing he is responsible for the leadership, management and delivery of the organisation’s brand management, marketing, Auslan translations and communications functions. Prior to his time with Deaf Services, Ian held political advocacy roles with the Property Council of Australia as well as freelance writing, digital marketing and content creation positions. Ian holds a Bachelor of Fine Arts (Creative Writing Production / Journalism), as well as post graduate qualifications in Business (PR / Economics).

Jen McKee
Manager, Hear for Kids
Jen has held the role of Manager, Hear for Kids (formerly Hearing Impaired Children’s Therapies) since January 2014. She was part of the team that negotiated the merge with Deaf Services, and managed the subsequent organisational change for the Hear for Kids team. Prior to her role at Deaf Services Jen worked for many years as a technical writer for various IT security companies. She holds a Bachelor of Arts and is a qualified English as a Second Language Teacher. In her role as Hear for Kids Manager she leads a team of 28 dedicated speech language pathologists, occupational therapists, physiotherapists, teachers of the Deaf, and a psychologist.

Jim Gordon                                        Manager, IT & Security
Jim currently holds the role as IT Manager at Deaf Services since 2005. Prior to this he worked in various managerial roles at Deaf Services including the former employment service, Sign On Employment, and Community Services. He is a long term employee at Deaf Services Queensland and one amongst a few IT Managers in Australia who is also fluent in Auslan. Prior to joining the Deaf Sector Jim has worked in both Government, and the Private Sector. Jim has academic qualifications in the area of Humanities that includes graduate and post graduate qualifications in Psychology, and the Social Sciences. A career shift some years ago necessitated University qualifications in Information Technology and has participated in numerous industry IT courses and certification as a Project Manager.

Kate Matairavula                              Manager, Education Services
As well as lived experience as a deaf person, Kate has over 18 years of experience in the deaf and disability sectors. She has 9 years of management experience encompassing advocacy, youth services, community engagement, customer service and education. She was convenor of the 2nd International Conference of the World Federation of the Deaf in 2013. Kate has post graduate qualifications in rehabilitation counselling as well as not-for-profit management. She comes alive when teaching, presenting and imparting her knowledge. She is passionate about equity for deaf people and supporting people to have full choice and control in their lives. She lives by values of connection and service.

Kristen Mason
Manager, Lifestyle Support Services
Kristen joined Deaf Services in June 2014 and progressed into the LSS management role in 2015. In Kristen’s tenure at Deaf Services, she has implemented operational changes of its individualised direct support services in the transition to NDIS, enhanced and lead its operational efficiency, and has overseen the expansion of LSS services regionally. Prior to joining Deaf Services Kristen worked in various roles within community services and higher education and has held roles in the finance and accounting fields. Kristen obtained a Bachelor of Arts (Anthropology) from University of California, Santa Barbara. Kristen enjoys working collaboratively with colleagues, staff and consumers and is driven by all empowered, connected and achieving.

Dr Leena Vuorinen
Manager, Ageing Well
Leena Vuorinen holds the role of Manager, Ageing Well. In this role, Leena has set up Ageing Well services for Deaf seniors across Queensland. She has worked in service development and reform readiness, quality and continuous improvement, policy development, information, training and education, case coordination and care management in aged and community care sectors. Leena’s passion lies in high quality care and services for older adults, who need support in their independence, quality of life, wellbeing and social participation. Leena holds a PhD of Social Sciences and a Masters of Social Sciences from the University of Helsinki, Finland, both of which focus on social gerontological matters. Her research interests include ageing in various settings; formal and informal care; the quality of life and lifestyles among older adults; and the social problems that vulnerable older people may face in society today

Michelle Crozier 
NDIS Project Manager
Michelle leads the NDIS implementation at Deaf Services, which includes overseeing projects that link with the NDIS such as the Auslan Virtual Services Hub.  Michelle came to Deaf Services in 2016 with over 20 years’ experience in service management in the disability and community services sector, academic research, consultancy and project management, as well as lived experience as a parent of children with unique needs at the hands of different service systems (e.g. health and education). “My calling is to work with people who are curious about each other and changing the way things currently get done in organisations and the world”. 
Michelle Norberry
Senior Advisor, Human Resources
Michelle joined The Deaf Society in 2014 and established the HR function for TDS in 2016. She has been working at Senior Advisor level since 2019. In this role, she has successfully implemented payroll and rostering systems, ensured all staff were successfully merged with Deaf Services, and has managed the working from home and return to work processes for NSW within the pandemic. Michelle is fluent in Auslan and passionate about all things HR. She enjoys partnering with different areas of the business to maximise staff efficiencies to drive growth and make a difference in customer’s lives. Prior to working with DSL, Michelle worked in HR, Training, and high-level Administration roles within the Pharmaceutical, Biotechnology and Hospitality industries.
Michelle Stark
Manager, Education
Michelle joined Deaf Services Queensland as the Education Manager in April 2014 and oversees the delivery and development of both accredited training and non-accredited classes for the organisation.  Michelle is a qualified teacher of the deaf and a professional level sign language interpreter. She has worked across all stages of education from early years through to tertiary level, in both public and private sectors.  Michelle was involved in the development and delivery of training around linguistics, literacy and deaf children as part of the Transition to Auslan Project from 2009 – 2012 and taught the Graduate Certificate of Auslan Studies course at Griffith University in 2015. Michelle holds a Bachelor of Teaching, a Graduate Diploma in Applied Linguistics (Literacy) and a Master of Arts (Deafness and Communication) and has a particular interest in language, learning and literacy.
Nicole Byerley
Manager, Finance
Nicole joined Deaf Services in 2013 and took the role of Finance Manager in 2014. Nicole is responsible for all aspects of financial management of the organisation including the Deaf Lottery. She has been involved in some key growth activities during her time with Deaf Services such as the mergers with HICTI and The Deaf Society, service expansion into Aged Care and establishment of an RTO. Prior to joining Deaf Services, Nicole held various roles within the accounting and finance field. She has a Bachelor of Commerce (Accounting and Finance).
Paul Stockwell
Operations Consultant
Paul’s role, as Operations Consultant, is to lead improvements and transformations in the organisation’s systems and processes to allow our people to do their best work, with a particular focus on the Deaf Lottery. He also manages the operational support functions, including ticketing, draws and compliance, for the Deaf Lottery. Paul joined Deaf Services in 2019 having previously worked in the science industry managing commercial research contracts as well as in a range of innovation policy roles with the Australian Government.
Pauline Tanzer
Manager, Language Services
Pauline Tanzer has worked at Deaf Services for 18 years in a variety of roles. As Language Services Manager she spends her time leading the Auslan Connections team and mentoring new interpreters. Pauline is a NAATI Certified Interpreter who has been interpreting for 28 years and has strong connections in the Deaf community. Her experience allows her to deliver services that directly contribute to the welfare of the Deaf community. Pauline’s approach to growing the interpreting workforce means she is well-poised to continue to assist in the development of mentoring services for new interpreters and believes that fostering this growth is a crucial driver in ensuring that fair access is given to all Deaf and hard of hearing people.
Rachel Lai
Manager, Services Design, Growth & CommUNITY
Rachel Lai has worked for Deaf Services since 2012.  Initially recruited to lead Language Services, Rachel moved into the role of Manager, Service Design and Growth in 2014 where she led the establishment of Australia’s first on-demand Video Remote Interpreting (VRI) service.  The success of this national service saw the establishment of the first on-demand emergency VRI service within Townsville Hospital & Health Services’ Emergency Department (ED) in 2015 and subsequently other ED’s across Queensland.  Rachel has played a pivotal part in the success of Auslan Connections, positioning it to be awarded several notable Government contracts.  In addition to working in this position, in 2018, Rachel was appointed Manager of CommUNITY leading the team to transition to the NDIS.  By implementing operational efficiencies and introducing the use of technology, the CommUNITY team continues to provide sustainable services to the community and has increased its geographical reach into regional, rural, and remote locations.
Rachel has extensive experience working on large scale strategic ICT and business transformation projects working in Director positions within Australia and abroad. Rachel holds a Master in Project Management (CSU), a Diploma of Interpreting (Auslan/English), is a NAATI certified interpreter and a member of the Australian Sign Language Interpreters' Association (ASLIA).
Rebecca O'Brien
Manager, Interpreting Services
After working as a NAATI Certified Interpreter for over 15 years, Rebecca joined the Management team in 2017. She holds a Diploma of Interpreting and a Bachelor of Arts (Languages and Linguistics). During her time as Manager, in addition to achieving a steady growth of service delivery, Rebecca has overseen the implementation of a new booking system and the establishment of NSW and ACT Interpreter Media Teams for both state and federal press conferences. Rebecca uses her years of experience on the frontline to drive her decision making, to ensure customers receive high quality access throughout their lives. She has a particular passion for interpreter mentoring and a strong focus on the continued skill development of the interpreting team. She volunteered on the Australian Sign Language Interpreter Association (ASLIA) NSW/ACT committee from 2008 - 2011 and was the ASLIA NSW Interpreter of the Year in 2009.