Board Charter

Deaf Services is governed by a Board of Directors and are accountable to the members for the management of the Company’s business and affairs, and as such is responsible for the overall strategy, governance and performance of the Company.

The major roles of the Board include:

Strategic Directions

  • Oversight of the strategic directions
  • Providing advice and counsel to executive management on a periodic and ad hoc basis
  • Ensuring management implement the policies and decision of the Board


  • Undertake all reasonable measures to ensure best practice corporate governance including compliance frameworks and control are in place and strategic risk management systems oversight
  • Monitoring the performance of the chief Executive officer and approving executive management remuneration policies and practices
  • Reporting to members of the Company

Operating performance

  • Reviewing and approving annual operating budgets and annual statutory financial statements
  • Monitor financial results on an ongoing basis
  • Determining investment strategy perimeters

Operational development

  • The appointment of the CEO and the approval of succession plans
  • Endorsing the appointment of the CEO’s direct reports


Bronwyn Rout                  Chair of the Board

Bronwyn has served on the Deaf Services Board since May 2011 and was appointed Chair in November 2018. She was admitted as a solicitor of the Supreme Court of Queensland in 1999 and has more than 20 years’ experience in legal, governance and management roles in government, not-for-profit and membership organisations. With a passion for integrity and inclusion, her background includes extensive experience in business strategy, risk management and organisational change management. Bronwyn has completed postgraduate training in corporate governance and is a member of the Australian Institute of Company Directors, the Governance Institute of Australia and the Institute of Chartered Secretaries and Administrators.

Cameron Miller                  Deputy Chair

Cameron joined the Deaf Services Board in 2014. He holds a Bachelor of Education and has taught at a number of schools in England and South East Queensland, most recently at Toowong State School. Cameron has been on the organising committee of the last two Deaf Festivals, has worked with Queensland Association of the Deaf (QAD) and was the secretary for Queensland Deaf Rugby League. He is also a member of the Queensland Teachers Union and a Board Director of Deaf Culture Council Queensland.  

Leonard Bytheway 
Len Joined Deaf Services Board in November 2018. Len is a trained teacher of the Deaf with a specialty in deafness technology and accessible media. He is fluent in Auslan and been involved with the Deaf community for over 30 years. Len was the founding CEO of Australian Communication Exchange and started the National Relay Service. Len has 12 years as a CEO, many more as a senior manager. Through his management consultancy Len has provided advice, support and mentoring to the boards and executive management of many corporate, not-for profit and government agencies. Len is known for his passion, skills and knowledge of education, access technology, media and marketing and corporate management.

Ralph Collins
Ralph Collins joined the Board in 2014. He has worked in the financial services sector for over 30 years, qualifying as an actuary whilst at AMP in 1988 before moving to the profit for members sector of the superannuation industry, including Sunsuper and QSuper. He has been responsible for managing teams involved in the delivery of services and advice to large employers and their employees. Ralph is a member of the Australian Institute of Company Directors, a Fellow of the Institute of Actuaries of Australia and currently serves as Chair of the Finance, Investment and Property Board of the Uniting Church Queensland and Chair of the Uniting Church in Australia Property Trust (Q).

Doug Evans
Doug Evans joined the Board in October 2014. He has held varied CEO roles over the last 20 years and has degrees in Science and Business Administration. Doug has worked in a range of business models including Global Consumer Companies, NFP, and member based organisations as well as retail and service businesses across a number of industry sectors. Doug has held a number of functional senior leadership roles in HR & Corporate Affairs and has been a member of Boards and Industry Councils that successfully lobbied and dealt with government and regulatory authorities. He currently consults to NFP organisations as a leadership and governance advisor and trainer. Doug has a strong commitment to working collaboratively, compassionately and with high integrity, and he is passionate about building organisations and developing benefits for all stakeholders.
Stuart Lummis  Stuart Joined Deaf Services Board in February 2019 having over 38 years experience as a senior executive and Company Director, with a strong background in the property sector. He has a Bachelor of Economics and was previously the Chief Executive Officer of Brisbane Housing Company, and the Director of Property for the Catholic Archdiocese in Brisbane. He has extensive experience in both large publicly listed groups and not for profit organisations. He is also a member of the Property Council of Australia Residential Development committee, a Director of Brisbane Markets Limited, Director of Bolton Clarke (formerly RSL Care + RDNS) and Chair of the National Trust of Queensland Advocacy committee.
Robin Mack  Robin became a member of the Deaf Services Board in February 2019.  Robin is the Founder / CEO of Innovation Transformation, where he helps enterprise organisations think and act more like a start-up.  Robin holds a MBA from Queensland University of Technology and is a graduate member of the Australian Institute of Company Directors.  Originally from the United States, Robin has worked in a range of senior leadership roles for global companies around the world. He also currently serves as a Director for John Paul College Ltd.

Kathryn Armfield
Kathryn Armfield joined the Board in 2014. She was the first signing Deaf Lawyer to be admitted in Queensland and is currently a member of the Queensland Law Society and Family Law Practitioners Association. She was a Board member and Secretary for the Queensland Association of the Deaf, an organizing committee member and volunteers for the previous Queensland Deaf Festival's and is currently the Chairperson for Deaf Sports Australia. Kathryn holds a Master of Laws and is principal of Armfield O'Brien Law. She has worked as a tutor for Griffith University Gumurri Centre, assisting indigenous students with their academic studies and she has a passion for advancing and sharing knowledge with the Deaf Community and ensuring the enrichment of future Deaf generations. Kathryn is a Visiting Committee Board Member for Griffith Law School since 2012.

Sally Strobridge
Sally is a third generation Auslan using Deaf person who joined the Board in 2013. Sally first became associated with Deaf Services in the 1980's, initially as a client and later as an employee. She was a President of the Queensland Association of the Deaf from 2008-2011. Sally collaborated with the then named Deaf Services Queensland to help establish our Townsville office. Sally has been a coordinator for Deaf Adventure Group for over 15 years and currently works in various roles mainly for Education Queensland as an Auslan Project Officer, Auslan consultant, Auslan sign language assessor, presenter for professional development workshops for educators in the state, Auslan language model and is a qualified teacher. She gives presentations and workshops on Auslan linguistics, deaf related educational topics and bilingual pedagogies, signing mathematically and scientifically on national level. She taught undergraduate to postgraduate Auslan Studies course at Griffith University casually for almost 20 years. She is a professional Auslan consultant and translator for different national organisation and service providers.  She is a Deaf interpreter and Deaf advocate who has worked in various fields such as court, medical and education. She has been involved in many Auslan related projects nationally either as a consultant or research assistant. She is currently a president of newly established non-profit organisation Deaf Cultural Council Qld Inc. which energises and empowers Deaf community by providing social outlets such as deaf club and  deaf youth club which were well attended by both deaf, hard of hearing  people and CODAs  and is organising an upcoming Deaf Festival to celebrate and showcase Deaf culture, language and Deaf people. She possesses a Bachelor in Sciences, Graduate diploma in Secondary Education majoring in Auslan LOTE and Science and Diploma of Interpreting qualifications. She also enjoys spending her spare time and travelling with her family.

The Management Team

  • Brett Casey - Chief Executive Officer
  • Craig McDonald - Chief Operating Officer 
  • Nicole Byerlley - Manager: Finance
  • Michelle Crozier - NDIS Project Manager
  • Alex Fisher - Head of Marketing
  • Jim Gordon - Manager: IT & Security
  • Ian Harvey Ross - Head of Sales
  • Rachel Lai - Manager: CommUNITY
  • Kristen Mason - Manager: Lifestyle Support Services
  • Jen McKee - Manager: Hear for Kids
  • Terianne Redman - Manager: Human Resource and Administration
  • Michelle Stark - Manager: Education
  • Dr Leena Vuorinen - Manager: Ageing Well
  • Rochelle Caron - Company Secretary

Our Patron

His Excellency the Honourable Paul de Jersey AC