About the Role

The Service Development and Information Facilitator will be pro-active in enabling Deaf Services to respond to the service requirements of Deaf and hard of hearing individuals through the provision of Community Access – an information and referral service.  The position is also responsible for working in partnership with Deaf and hard of hearing individuals with a NDIS package to enable them to gain skills and knowledge to live independently through facilitation and provision of learning opportunities.

The Service Development and Information Facilitator works collaboratively with others to ensure the effective administration of systems and processes that support Community Access, Life Skills and other community programs and services with a focus on clients, quality and continuous improvement.

About the Team

The Information Services team is passionate about working with communities to provide opportunities for individuals to be empowered, connected and achieving.  They plan specialised services and supports that culturally and linguistically meet client needs through Community Access - an information, referral, advocacy, and awareness service.  The service also delivers resources through community information workshops and seeks to understand the aspirations of the community through engagement events.


Selection Criteria

The ideal candidates will have:


  • Ability to communicate in Auslan
  • Knowledge of Deaf culture and community
  • Experience in provision of human services
  • Experience in information and referral services
  • Understanding of privacy and confidentiality issues
  • Effective communication and well-developed interpersonal skills
  • Ability to work in Team environments remotely
  • Ability to work with minimal supervision
  • Positive and flexible attitude
  • Current Driver’s Licence
  • Use of private car may be necessary part of your work
  • NDIS Worker Screening Card (or willingness to obtain this prior to commencement)


  • Qualifications in Human Services or other Community Services discipline
  • Understanding of the Disability Services Act 2006 (Qld)
  • NDIS work experience and understanding of the NDIS Code of Conduct



As a not-for-profit, Deaf Services offers a range of benefits including salary packaging, reduced taxable income and membership to Team Advantage, our staff benefits program.


About us

In October 2020 Deaf Services Limited and the Deaf Society merged to form Australia’s largest whole-of-life service provider for the Deaf, deafblind and hard of hearing communities.

With shared history, vision and strengths, as well as over 200 years of proven community support, Deaf Services and the Deaf Society stands with the Deaf community - delivering services across the east coast as well as Auslan interpreting and advocacy nationally.

This is an exciting time for the organisation as we drastically increase our scope and enter a period of dynamic growth


Next Steps

Applicants are required to complete a cover letter addressing the selection criteria, an application form and a current resume via SEEK, or if applying via our websites, please email hr@deafservices.org.au .

For further information please email hr@deafservices.org.au or phone: 02 8833 3600

Applications close when the position has been filled

Deaf Services is an equal opportunity employer.