Community Access is a ‘walk-in’ support service which aims to empower people who are Deaf or hard of hearing to be independent and achieve their goals.  

Community Access plays an important role in ensuring the Deaf Community has access to information and supports, or are provided referrals to other support services and organisations when necessary.

Some of the services available during Community Access are: 

Information & Referrals:

  • Organising interpreters
  • Translating letters and documents
  • Providing information on local community events and training
  • Providing information to service providers, Government agencies, organisations and businesses



  • Ensuring Deaf people have equitable access to mainstream services



  • Training or assistance with using the National Relay Service, Skype, and more
  • Sharing vital information regarding changes or updates to relevant government services such as the NDIS (National Disability Insurance Scheme), Aged Care Services (e.g., My Aged Care) and Social Services (e.g., MyGov, Centrelink)


Resource Centre:

  • Access to a range of technology including computers, scanners, printers and more

All Community Access services are delivered to meet the cultural and language preferences of each person and is available to anyone regardless of age. 

Community Access is available virtually using Skype, as well as face-to-face at our offices and kiosks.



Face to Face Community Access 

Community Access is available at specific times during the week at several locations across Queensland and the Northern Territory. Download this flyer for times and locations for Community Access walk-ins.


Virtual Community Access

Community Access is also available online Monday to Friday from 9:30am to 12:00pm and 1:00pm to 4:00pm. It can be accessed from anywhere in Australia. Download this flyer for the different ways you can access this virtual service.

Or you can leave a message below and a team member will be in touch.


Virtual Community Access

Download pdf File size: 2541 kilobytes