Community Access is a ‘walk-in’ support service which aims to empower people who are Deaf or hard of hearing to be independent and achieve their goals.  

Community Access plays an important role in ensuring the Deaf Community has access to information and supports, or are provided referrals to other support services and organisations when necessary.

Some of the services available during Community Access are: 

Information & Referrals:

  • Organising interpreters
  • Translating letters and documents
  • Providing information on local community events and training
  • Providing information to service providers, Government agencies, organisations and businesses



  • Ensuring Deaf people have equitable access to mainstream services



  • Training or assistance with using the National Relay Service, Skype, and more
  • Sharing vital information regarding changes or updates to relevant government services such as the NDIS (National Disability Insurance Scheme), Aged Care Services (e.g., My Aged Care) and Social Services (e.g., MyGov, Centrelink)


Resource Centre:

  • Access to a range of technology including computers, scanners, printers and more

All Community Access services are delivered to meet the cultural and language preferences of each person and is available to anyone regardless of age. 

Community Access is available virtually using Skype, as well as face-to-face at our offices and kiosks.


Community Access locations and times 

Community Access is available at specific times during the week at several locations across the state. Download the flyer at the bottom of this page for times and locations for Community Access.


How to contact Community Access  

If you have any questions or would like more information, you can contact Community Access by filling out this simple form. A staff member will be in touch using your preferred communication method.